Thames Water outage: London schools forced to close as water supply problem hits capital

Thames Water outage: London schools forced to close as water supply problem hits capital 1

(Getty Pictures)

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Schools in London were forced to close after a water shortage due to a power supply problem at a sewage treatment plant in the capital.

Homes were also left without water or low pressure following a power supply problem at the Ashford and Hampton water treatment plants in west London.

“We are very sorry if you have low or no water pressure,” Thames water said in a statement. “We are working hard to resolve the issue and get things back to normal.”

South and west London postcodes are mainly affected by the outage, with around 35 areas in total facing supply issues.

Vineyard School and St Richards Reynolds schools in Richmond and Twickenham have confirmed their closure.


Hello and welcome to The Independent’s live coverage of London’s water supply problems.

The west and southwest of the capital appear to be affected by the problem, with a number of schools forced to close.

Homes are also affected. Stay tuned for the latest updates.

Matt MathersSeptember 13, 2023 10:56


What did Thames Water say?

Thames Water said the outage was caused by a power supply problem at the treatment plants.

The problem was identified at the factory in Ashford and Hampton, west London.

“We are working hard to resolve the issue and get things back to normal,” a statement said.

“We will provide further updates here as we have more information.”

Matt MathersSeptember 13, 2023 11:01


Which areas are affected?

All affected areas so far are in west and south-west London, according to Thames Water.

The supplier has stated that the following postcodes are experiencing supply issues or low pressure:

SW4, SW8, SW9, SW13, SW14, SW15, SW18, SW19, TW1, TW2, TW3, TW4, TW5, TW7, TW8, TW9, TW10, TW11, TW12, TW13, TW14, TW17, W1H, W1H, W1M, W1N, W2, W3, W4, W6, W7, W10, W12, W13, W14

Archive photo: Houses in London


Matt MathersSeptember 13, 2023 11:07


Two schools close due to water problems

At least two schools were forced to close this morning due to water supply problems.

The Vineyard School in Richmond closed after the water completely stopped.

St Richard Reynolds in Twickenham has also closed, saying “due to water issues the college site has no choice but to close”.

Matt MathersSeptember 13, 2023 11:11


A local deputy tries to get more information

A local MP said she was trying to get more information from Thames Water about when its supply problems would be resolved.

“I’m trying to get more information for local residents and am alarmed that schools are having to close because of this problem,” Munira Wilson, Liberal Democrat MP for Twickenham, wrote on X.

Matt MathersSeptember 13, 2023 11:27


Issue resolved but water tankers are being sent to critical infrastructure as a precaution

The electricity problem which caused water cuts has been resolved and supplies will be restored to buildings today, a Thames Water spokesperson said.

Water tankers will be sent “as a precaution” to affected areas to “support local hospitals and critical infrastructure”, the spokesperson added.

“Restoring the water supply is our top priority and while our team works on this, we are identifying all people in the affected area who have pre-registered with us as having special requirements, such as being medically dependent on water, so we can get in touch and make sure we get them the help and support they need,” they added.

File photo: A Thames Water tanker pumps water during a drought

(PA wire)

Matt MathersSeptember 13, 2023 11:36


Water outage on the River Thames: list of places in London left without water

Thames water has published a list of areas affected by low or no water pressure.

Matt MathersSeptember 13, 2023 12:30 p.m.


Full list of schools closed due to water problems

Richmond Council said a total of 14 schools were forced to close due to water supply issues.

Thames Water says the electricity issue causing the problems has been resolved and supplies will return today.

Below is a full list of affected schools.

  • Primary Mgr Perrin
  • Buckingham Primary
  • Carlisle baby
  • Christs Secondary
  • Kew Riverside Primary
  • Nelson Primary
  • St Edmunds Primary
  • Saint-Jacques Primary
  • St Richard Reynolds High School
  • Mount Sheen Primary
  • Russell’s primary
  • Twickenham Primary Academy
  • Vineyard Primary
  • Waldegrave Secondary

Matt MathersSeptember 13, 2023 1:06 p.m.


Sadiq Khan among politicians seeking answers over Thames Water outage

London Mayor Sadiq Khan called on Thames Water to provide “the answers Londoners want about why this happened and how to ensure it doesn’t happen again”.

MPs have called on Thames Water to resolve the problem.

Sarah Olney, Liberal Democrat MP for Richmond Park, said on X, formerly known as Twitter: “I have just learned that some areas of the constituency will have little or no water pressure today today due to a power problem in Ashford and Hampton. Processing works.

“I have contacted Thames Water to ask when residents can expect the problem to be resolved.”

Matt MathersSeptember 13, 2023 2:03 p.m.


We end our coverage of this story as Thames Water claims to have solved the electricity problem.

Water supply in affected areas will return to normal by the end of the day, he added.

Thanks for reading and enjoy the rest of your day.

Matt MathersSeptember 13, 2023 3:07 p.m.

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